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Michael E. Gerber – The Course: Beyond The E-Myth
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“How To Quickly Build And Scale A Business Using An Efficient, Affordable, And Remarkable Process That E-Myth, Apple, Infusionsoft And Other Major Enterprises Used When Going From a Blank Sheet Of Paper To Creating An Extraordinary Enterprise” . . . and how you can use the exact same process to create a new life, using only the resources you have available to you right now.
“This is one of the most powerful programs on earth for business owners who want to grow an extraordinary enterprise” . . . from Michael E. Gerber, the man Inc. Magazine calls “The World’s #1 Small Business Guru”
From: Michael E. Gerber
The Simple Solution to Economic Growth
What I’ve experienced over the past 40 years, working with small businesses around the globe, is that there’s a simple solution to economic growth.
Yes, I know we’ve all been taught that economics is complicated. A very sophisticated study. The stuff of large multinational corporations. The stuff of governments. The stuff of degree’d academics. The stuff of advanced degrees, and organizations devoted to the conversations and the considerations which run through it. The stuff of politics, of studies, of White Papers, of Reports, of Scientific scented Papers, of large, heady institutional panels, and talking heads.
The stuff of the elite, not the hoi polloi. The stuff of the 1%, not of the 99%. Difficult to understand, even with a doctorate on the subject.
Thus, we’ve all been told that the key to economic success rested upon our ability to get a “higher education” so that we could “understand” the often arcane physics of economics.
As though there was a language we needed to learn, an economics language, and until we learned the language of economics, we couldn’t even begin to carry on a conversation about economics.
And that language, if we elected to learn it and speak it, would demand that we enrolled in the educational hierarchy devoted to install and instill within those of us traveling from our hoi polloi status among the little people, to rise academically so we could be accepted, finally, among those elite institutions where the real living was done.
And so, countless millions of our young ones, along with their moms and dads, took on a huge financial obligation (getting higher each year!) to finance that “higher education”, even when they weren’t certain what the purpose of that “higher education” was. . . (Remember, it was spoken in a foreign language!). . . other than to make a good living when they were done, that is.
And, with exactly the same belief in hand, our government loaned all those upwardly aspiringly mobile kids the high gross dollars needed to enter the higher realm to get it. To get their ticket into that special world.
And our wonderfully motivated government made the commitment to do this obviously most important of important things, even though our government hadn’t yet figured out how these kids were going to pay back the once they graduated from the higher institution, and then found themselves back on the same street they’d come from!
Meaning, where were the jobs going to come from?
And, even more important, what kind of jobs were they being prepared to do, upon leaving the “higher learning” institution which gave them their passport to freedom, their certificate of graduation?
Not only that, but no one – not the moms or the dads or the “higher education” institutions which gladly took the money these kids borrowed from Uncle Sam and then turned over to them—had any idea what work these kids were going to do when they graduated with their “higher education”.
Not a clue!
Or how each of them were going to secure a reasonable return on their educational investment?
(Actually, nobody has figured out the answer to that question it seems, as the debt accumulated by all those kids, graduating from our colleges and universities, has now risen to a staggering $1.4 trillion, and growing! A monstrous economic bubble, bigger even than the devastating housing bubble of 2008! Look out for when it bursts!).
Talk about a bubble!
Talk about an economic catastrophe!
Even a dumb plumber would know such a bubble when he sees one.
Unfortunately, and evidently, not a soul among these smart and getting smarter “higher education” folks now surrounding us, the great steaming throng of them, a great and growing bubble of their own, the greater and greater percentage of whom are now on the dole – on government subsistence — from the very same government that financed their “higher education,” not one of them seem to have a clue about what hit them and why it hit them, and where they’re supposed to go, and how they’re supposed to get there.
Seems like all their highly paid professors have left them out here alone, in the cold, with only their politics to keep them warm, and the senators and congressman, and Presidents, and Supreme Court Justices, and their Governors, and whomever, all those who assaulted the chambers of whatever institution they were accountable for, because not one of them ever asked the earnest and honest question, so what’ this “higher education” thing we’re investing in – this all too Public Education – supposed to produce, what are all these kids supposed to DO with it?
Become a politician?
Become a professor?
Become an attorney?
Become an agitator?
March down the streets of Washington D.C. for justice!
Become a cog in the wheel of this all too socialized monstrosity we’ve somehow elected to build?
This hobgoblin, this gobbledygook, this monstrosity without wheels?
And then there’s the real world, the world in which the makers make and the doers do and the creators create. . . .
On the other hand, in my experience with the tens upon tens of thousands of small companies we’ve worked with over the years, economics is not sophisticated, is not complex, is not difficult at all to get a handle on.
Indeed, over the past 40 years of my small business development career, I’ve watched tens of thousands of folks seemingly at the bottom of the economic and educational barrel-called-ladder, produce stunning economic outcomes, with little more than a grade school or high school education to serve them.
“Grade school, high school.” Get it?
Guys like Steve Jobs and Bill Gates, for example.
Guys like plumbers and electricians and mechanics and landscape contractors.
Guys like graphic designers, and hair designers, and personal trainers, and carpenters.
Software guys, and hardware guys, agile guys and driven guys, ladies and gentleman who were driven by a different muse, a different schedule from all of their higher seeking peers.
In short, it wasn’t their education that provided them with their economic smarts;
. . . it was their vigorous curiosity and passion for making it on their own.
There was something remarkably stimulating about their drive to succeed, those guys and ladies I met, their determination to make something happen, to climb a ladder of their own individual economic possibility, and to then go higher than even that.
In sum, economics, I discovered, watching all these small business folks do their thing, is nothing more than a balance sheet showing the plusses and minuses produced by their continuous grass roots effort.
Anyone with a simple calculator or the ten fingers on their two hands could add it up.
It came down to nothing more or less than, did I do it or didn’t I?
And if I did, why did I?
And if I didn’t, why not?
And if it worked, how so?
And if it didn’t work, why didn’t it? What was missing in this picture?
And the answers as to why yes and why no were as clear as the metaphorical bell.
Any dummy could figure it out.
Allow Me to Share their Secret with You
Economics, the way it works on the street, is simply a matter of choice and action.
The choice to make it on your own, to excel at it, and the action to make that happen.
In a business, I discovered, the first choice is who am I here to serve?
Meaning, who’s my customer?
The smartest of the smart guys on the street, I noticed, didn’t start with what am I going to sell?
They started with, if I had it, whatever “it” needed to be, who am I going to sell it to?
Economics, therefore, was about motivations, perceived needs, real needs, and consequences.
In short, about the customer.
The customer was and is the driving force behind economics.
Not the business, but the customer.
How customers thought, felt, lived, did without, made do, survived, made decisions, managed their affairs, all of these were the subject of most concern to what I’ve come to call, “street economics.”
Without understanding needs and wants, no economy could thrive.
Which was both the aggregate of those very same needs and wants, and the aggregator of them.
Meaning, since businesses were the product of the very same people’s needs and wants we call customers, only differently expressed, in order to be successful at fulfilling one’s needs and wants to make it on one’s own, one’s own needs and wants needed to be understood even more clearly, lest the long term expenditure of time and money and emotional and mental energy to make it on your own – to start your own small business — would be wasted on a failed effort.
Needs and wants.
The glue which holds every economy together.
Or pulls it apart.
This was loud and clear to me as I worked my way through the small business jungle I encountered way back then, starting out in 1975, when I was preparing to get educated as to the startlingly vibrant world in which the economy did its thing.
Educated on the street where the real action was, not in a school where it wasn’t!
It became clear to me that the business guys who became experts at satisfying needs and wants, were the stars of that universe, that jungle, and those who didn’t, failed.
What the stars learned, I learned.
What the “also-rans” learned, I put in my books, and in my programs.
It became obvious to me what my work was to be, starting out back then at the mid-life of my life, at the age of 41.
I was to transform the “also-rans” into stars.
And I had to figure out a way to do it.
One more step into the jungle inhabited by “also-rans”.
But, it wasn’t just the needs and wants of the consumer the “also-rans” needed to know about to become “economic stars.”
It was about understanding the needs and wants within themselves which was essential if any progress was to be made.
Not to put too fine a point on it, the question — who am I? — became the driving question our new “also-ran” clients needed to entertain, but in earnest.
Our small business clients first needed to become introspective before they became ‘extro-spective’. They needed to look inside before they looked outside.
That’s where confidence is born.
That’s where the will to aspire is generated.
That’s where the imagination is stimulated to churn its delightful engine toward the seeming Unknown.
I say “seeming Unknown” because I grew to understand that the Unknown as we see it is actually right there inside of each and every one of us just waiting to be discovered.
The language is a language we already know.
Unlike the extreme language of economics, foreign to us all, the language of imagination is composed of pictures, and stories, and feelings and colors, and music, and desires and human stuff which radiates all about us and through us, in stuff we’ve seen, and stuff we’ve felt, and stuff we’ve thought, and experiences we’ve had.
It’s the stuff of poetry, and rap, and jazz, and harmonics, and love, and children, and husbands and wives, and moms and dads, and Beethoven, and Brahms, and Michelangelo, and Picasso, and sex, and tears, and laughter, and your great uncle, Dave.
And what else do you think making it on your own is all about?
Why nothing else, of course.
Other than to discover your very own path and then begin to forge forward on it, and to invent it every single step of the way.
It’s that which I made the commitment to bring to everyone.
The will and the wiles to forge one’s own way.
Welcome to “The Course™” and The Re-Invention of Your Life.
So how would we take on the transformation of your company?
Transformation: A Matter of Mindset and Action
It is what I call:
“Beyond The E-Myth: The Evolution of an Enterprise:
From a Company of One to a Company of 1,000:
The Hierarchy of Growth:
And . . . Why Most Small Companies Absolutely Refuse to Grow and What to Do About It!™”
Yes, I know – it’s an extreme mouthful – but, once we take it apart, you’ll understand it completely.
As I told you when we met, my work over the past 40 years has been about what I called, “fixing broken businesses.”
Over that time, every single one of the more than 100,000 small company owners who applied our E-Myth Paradigm through what was then called E-Myth Mastery™, had come to me to fix their broken businesses.
Of course, they didn’t call it that; they didn’t think of it as “fixing their broken business.”
They just wanted to get everything to work better than it was.
Whether that be to improve sales, or marketing, or finance, or people, or management or some other particular function in their business, their sole purpose in coming to me was to fix it.
They were struggling, and they were tired of it.
And what a difference we made together!
Everything that was broken got fixed.
Not immediately, mind you, and not for everyone.
Because you and I both know that nothing happens immediately, and not everybody does what they say they will do.
But, over time, dramatic improvements were made to tens upon tens of thousands of them.
And as that happened, my books soared in popularity as well.
And as my books soared in popularity so did my brand — The E-Myth Brand, which was essentially The Michael E. Gerber Brand, which was itself the Brand noted by my call to arms: “Working ON It, rather than just IN it!” — The mantra I called out everywhere and anywhere I was given the opportunity to.
Unfortunately, I wasn’t as delighted as my clients and the readers of my books were.
Yes, many of the problems they suffered from when I first met them were a thing of the past.
But, to me, something essential was missing.
While my clients were all beginning to reap the extreme benefits of “working ON their business, rather than just IN it,” the entrepreneurial expectation I had for them wasn’t taking hold.
My idea of “awakening the entrepreneur within” rather than simply becoming a more effective “technician suffering from an entrepreneurial seizure” wasn’t taking hold in their hearts, or in their minds.
And it certainly wasn’t taking hold in their actions.
Yes, their business was becoming more productive, but not to the degree I knew it could.
“Organizing for Growth,” as we spoke about it back then, was taken by most of our clients to mean getting more freedom to take time off.
To play golf.
To take a much-needed vacation.
To spend more time with the kids, and the like.
In other words, over the years – and it’s been over 40 years! — I discovered that the majority of my clients weren’t driven to create something extraordinary with their company as I expected them to; they were driven instead by the allure of comfort, of lifestyle, of using their newly organized company to take it easy, to live what they thought of as the good life.
Now, even as I say this to you, I can hear you saying, “Michael, what in the world is wrong with that? That’s exactly what I hope will happen to me!”
But, that’s just it, no matter how easy life became for my clients, no matter how much free time they gained by doing the work I taught them to do as they applied the E-Myth Paradigm and increased the performance of their companies, no matter how much time they got to spend with their kids, or on the golf course, or traveling to Spain, or Bermuda, or Florida, or Disneyland. . . it still wasn’t enough!
The problem was, I k new that at the outset, and spoke about it until I was blue in the face, but they didn’t listen!
And I knew that because I’d seen that, tens of thousands of times.
I knew that because I had addressed that phenomenon with hundreds of thousands of small business owners, now almost millions upon millions of times.
It’s the phenomenon I called “The Comfort Zone™.”
The Comfort Zone™ is that space where satisfaction, rather than inspiration, is the key driver.
To people caught up in their Comfort Zone™, the words and mindset of “not too much,” “not too fast,” “not too hard,” and “not too many” became the reality.
“Comfort Zoners™,” as I have come to call them, are exactly the opposite of true entrepreneurs.
Not that true entrepreneurs don’t value a good game of golf, a great meal, or a loving time with their kids, with their spouse, and with their friends, they most obviously do.
But, it isn’t what drives them.
It isn’t what gets them up out of bed every morning.
It isn’t what inspires them, excites them, and gives them the profound experience of creativity and joy that inventing a profoundly important enterprise does.
That’s what was missing for me in “fixing broken businesses.”
The perennial question, “Once fixed, then what?” became the driving question for me.
That’s where the transformation question came in. The talk that I gave in the event you attended was all about that. That’s what I set out to do with “Beyond The E-Myth.”
I set out to create a logical, powerfully intuitive process for Designing, Building, Launching and then Growing a world-class enterprise.
A process I intend to bring to the world in a way never done before.
A process which will enable us to become “the preeminent provider of economic development services worldwide™.”
Thus, this letter to you.
Which brings us to the following question:
Are You Certain You Want To Transform the World?
This is a question you will want to revisit often.
It’s the most important question you can ask yourself.
Let me tell you a brief story.
Recently I met with fifteen small business owners from Japan who had graduated from The Dreaming Room™ program led by one of my Dreaming Room Facilitators™ in Japan.
One of these graduates, a dentist, told me about the huge transformation that had taken place in his dental practice as a result of the work he had done in The Dreaming Room™.
His Dental Practice was now committed to not only providing dental work, as most dentists do, but to transform the dental hygiene of his patients, their children, their friends, and their loved ones.
Accomplishing that called for a complete transformation of how his Dental Practice did business.
As he went to work ON his Dental Practice, with his Dream, Vision, Purpose and Mission firmly in hand, the transformation began to occur.
Today his Practice occupies four stories of an office building he owns.
The second, third, and fourth floors are each devoted to one segment of his Total Dental Care business model.
The first floor is a daycare facility where his employees’ young children are cared for and taught while their parents are at work and where even his patients’ children can be engaged while their parents are receiving their dental care.
Each of the other floors in his newly designed Dental Practice are devoted to one clearly identified service his innovation produced, all working systematically and consistently to fulfill his Dream, Vision, Purpose and Mission.
Can you see the importance of his unique innovation? Well, his community did, as did his people. The Practice is growing by leaps and bounds.
And yet, even as I saw it and acknowledged his achievement, which has and will continue to benefit so many people, I had to confront him with a new question.
“Now what?” I asked him.
“Now that you’ve created the working prototype for the ideal dental practice of the future, what do you intend to do with it?”
His response was puzzlement. He was absolutely unprepared for that question!
He had come with the other fourteen graduates of our Japanese-led Dreaming Room, all the way from Japan, to spend three hours with me in California, USA, to say “thank you” for the profound impact I had had on his work and on his life, and to ask me the most important questions he presumably had about them.
But he never expected me to ask him a question—especially that question.
After all the work he had done to implement his Dream, Vision, Purpose and Mission (you remember me mentioning those, I’m sure), he had come to rest in his Comfort Zone™.
In short, this dentist thought he was done!
“Done?” I asked him. “
“Why you’ve just begun!” I said.
“Just begun?” he asked. “What’s left to do?”
“Well, for openers…” I responded, “what’s left to do is this: move out of your Practice; open your corporate office; stop practicing dentistry yourself; become the entrepreneur you committed yourself to become; complete your prototype; turnkey it to the max; and then replicate it throughout Japan. That’s what’s left to do! Make a huge difference in the world!”
“What’s left to do,“ I continued, “is to transform the state of dentistry worldwide. What else did you think this was all about?”
You see what I mean, when I ask you the question, “Are you certain you want to transform the world?”
I mean just that.
I mean that transformation isn’t just some “new generation” term, as the unrelenting spate of personal growth gurus would have us believe.
Transformation is a complete change of mind.
I mean, a complete change of mind. Which means Total. Not sort of.
And even more than that, I mean that transformation is a continuing and undeniably relentless series of actions into the unknown.
All for the express purpose of transforming the world.
And by the world, I mean the world you specifically are setting out to transform.
Whoever lives in it.
Whatever they suffer from.
Whatever it is that you intend to promise them.
Whether they are mothers who don’t have time for their kids, or business owners who don’t know how to care for their customers, or kids who don’t know how to make it in school – or, indeed, anyone, anywhere, who has a specific problem they don’t know how to solve.
Your job is to solve it.
And then to take it out to every single one of them throughout the world.
The whole world.
The planet we call earth.
That’s what transformation is all about.
And the cool thing is, everyone can do it! Yes, even you!!
The only question remaining for you, is not whether you can do it – we’ve proven it over and over again for the past 40 years that anyone with the guts, determination, desire and willingness to learn can do it – but whether you’re determined to do it, because you’re inspired to do it.
It’s precisely the issue I raised for that dentist in Japan—his determination to now pursue his Dream, Vision, Purpose and Mission beyond what he had originally imagined, “whole hog plus the postage!”
And that’s precisely what I’m asking you. Right here. Right now.
Are you certain you want to transform the world?
If your answer is a resounding, undeniably enthusiastic “yes,” then what follows is my proposal to you.
You might say, the nuts and bolts of it.
Transformation: 1. 2. 3. 4.
The transformation of a company, whether that be a company of one or a company of 1,000, is a clear and indelible process.
It starts out not by fixing what’s broken, but by creating anew.
Not by fixing OldCo, but by inventing NewCo.
That’s why the entire series of steps for the Evolution of your Enterprise – 1., 2., 3., 4. – begins first in The Course™ to discover how to grow and scale your business and begin to understand your Dream, Vision, Purpose and Mission.
Mind you, those aren’t just words. They’re actions.
Let me review them for you.
A Dream is a Great Result. The Great Result you intend to create.
A Vision is the form your company is going to take.
A Purpose is the outcome you intend to create for your customer.
A Mission is the method through which you’re going to realize your Dream, Vision and Purpose.
The Dreamer has a Dream.
The Thinker has a Vision.
The Storyteller has a Purpose.
The Leader has a Mission.
These four personalities – Dreamer, Thinker, Storyteller, and Leader – comprise the totality of what it means to be an entrepreneur.
The evolution of your enterprise, therefore, must begin by waking each of them up – your Dreamer, your Thinker, your Storyteller, your Leader.
The Course™ is the platform upon which Step One in the Evolution of an Enterprise will be built, without which there can’t be Step Two, Step Three, or Step Four.
The Course™ is the foundation for everything to follow.
Without it, nothing remarkable will happen, just more of the same. Fixing this, fixing that, fixing the other, until each of them becomes broken again.
This cycle of fixing and re-fixing, of putting out endless fires just to maintain the status quo, is what I’ve come to call “the tyranny of routine.”
“Doing it, doing it, doing it. Busy, busy, busy.”
Entering The Course™ is how you break the cycle and free yourself from the tyranny of routine.
Graduating from The Course™
Once you understand how to grow and scale a business, and how truly simple it is, then you awaken your true inner entrepreneur, once you’ve discovered and spelled out your Dream, Vision, Purpose and Mission, it’s on to Step One of the evolution of your enterprise.
Step One is called “The Job.”
Step One: “The Job”
“The Job,” or what I call a Company of One, is the heart and core of the company you’re setting out to invent.
If you fail to start here with “The Job,” you’ll immediately become caught up in everything I call “busy, busy, busy, busy, doing it, doing it, doing it, doing it,” meaning every task related to the complex idea of a doing business, none of which have anything to do with what your company is really here to accomplish.
So what is it that you’re supposed to be doing at the very beginning of NewCo, at the very beginning of “The Job”, that I’m saying represents the very heart of your company, of any company? What is “The Job?”
“The Job” is one and only one thing: it is your Client Fulfillment System.
No matter what your product or service is, the delivery of that product or service will only be scalable to the degree you design, build, launch and grow your Client Fulfillment System, and then turnkey it.
Your Client Fulfillment System is all about, and only all about, the compelling promise you make to your customer and then keeping that promise, faithfully and unfailingly, every single time. Making a promise and keeping it.
Most small companies start out instead by the owner (the technician suffering from an entrepreneurial seizure) simply “doing it, doing it, doing it”, without any intention to scale it.
Meaning, a Company of One without the means or imagination to fulfill its potential and grow beyond its infancy.
Working only IN the Client Fulfillment System, but not ON it.
Working ON “The Job” is how you change that paradigm.
It’s about recognizing that unless you go to work ON your Client Fulfillment System, from the very beginning of your company, you will never invent a turnkey Client Fulfillment System which you can then turn over to others to use in the service of your customer.
Failing to do that, you fail to organize for growth.
Failing to organize for growth, failing to create a turnkey method to make a promise and keep it, you instead create an extreme opportunity for everyone who joins your company, employees and managers attempting to do the right thing, but not knowing how, to screw everything up.
Which is what always happens as a company grows unconsciously. With the very best of intentions it creates chaos instead.
You either start out consciously intending to grow your company with the evolution of your enterprise firmly in mind, or you start out doing it, doing it, doing it, busy, busy, busy, unconsciously and unwittingly destroying any possibility for growth.
So it is that Step One, “The Job,” is the conscious development of your Client Fulfillment System.
Unlike what every client has asked us to do for them, Client Acquisition – getting a whole bunch of new customers for them—is exactly the opposite of what you should be doing in “The Job” — developing your Client Fulfillment System is.
In Step One, if you must get customers, you get them with minimal effort in any way you can, through friends, family, associates, referrals, strangers you bump into on the street, whatever. Because any effort you put into acquiring clients during Step One will only distract you from Job Number One, the development of your Client Fulfillment System so you can scale your Company.
So remember this, and never ever forget it: In Step One, Client Fulfillment is your total focus. Your only focus. Making a promise and keeping it, while building the system for doing it, again and again and again. That’s Job One of The Job, developing your Client Fulfillment System so you can keep your promise, every single time, so help you God.
In short, you’re not done with Step One until you’ve designed, built, launched and grown your Client Fulfillment System.
And even then, it’s not done until it’s all written down in black and white in your Client Fulfillment System Do Book™ – the book that says: This Is How We Do It Here. This is exactly how we do it here. This is explicitly how we do it here. No kidding. This is who we are!
Thus – your Client Fulfillment System – is the DNA of your Enterprise.
Only upon the completion of your documented, turnkey, explicitly translatable and eminently doable by somebody other than you Client Fulfillment System will you move on to develop your Client Acquisition System, which is Step Two in this little study of mine.
I call it: “The Practice.”
Step Two: “The Practice”
Now that you’ve successfully gone to work ON The Job, you’re ready to go to work ON the Practice.
The Practice builds upon the Client Fulfillment System you’ve already created by adding on a Client Acquisition System, so you can attract prospects with precision, communicate your promise with impact to turn prospects into customers, and keep your promise with integrity to turn customers into lifelong clients.
In short, now that you’ve designed, built, launched and grown your turnkey Client Fulfillment System, you’re now ready to grow.
And the way you grow is by designing, building, launching and growing your Client Acquisition System.
A Client Acquisition System is really two systems in one: a Lead Generation System and a Lead Conversion System.
- Your Lead Generation System attracts prospective customers to you.
- Your Lead Conversion System converts prospective customers into paying customers.
- Your Client Fulfillment System converts paying customers into faithful clients.
Think of The Practice as a three-legged stool. The three legs of your Practice are:
- Your Lead Generation System
- Your Lead Conversion System
- Your Client Fulfillment System
These are the three essential legs of your three-legged stool – the three essential legs of your Practice, upon which your Business and your Enterprise will stand.
As you begin to think about your Client Acquisition System, here are some questions to ask yourself:
- What is the story my company must tell in order to attract a continuous stream of highly interested prospects to my door?
- What is the process we must use in order to convert that interest into a paying client?
- How many steps must we design in our Lead Generation process in order to wean our prospective clients through the process of doubt, skepticism, interest and inspiration, leading them to engage with us in the conversation necessary for a positive decision to be made?
- How many leads will we need to generate in order to create the number of clients one Client Fulfillment Service person can serve in a day, a week, and a month, when operating at optimal capacity?
- What is the optimal capacity for each Client Fulfillment Service person?
- How many clients will our Client Fulfillment System retain, and for what period of time?
- How are we going to design, build, launch and grow our Lead Generation System to create the optimal number of leads? And how are we going to design, build, launch and grow our Lead Conversion System so that we convert leads into the optimal number of active clients that will keep each Client Fulfillment Service person at his or her optimal level of performance, all the time?
- What are the actual words we need to use to make that happen? How are those words going to be spoken and/or otherwise presented in order to close a sale?
- What are the visual, emotional, functional and financial ingredients we need to design, build, launch and grow, and then validate, step by step, in order to establish and support our emerging brand?
All of these questions, and many more, are critical to the successful development of your Client Acquisition System.
When combined with the successful development of your Client Fulfillment System, the successful development of your Client Acquisition System is key to the successful development of your Practice.
And the successful development of your Practice is the ball game of Step Two.
Because not until you successfully turnkey the three-legged stool of your Practice can you even begin to successfully develop the basis of a successful business.
Because it’s the Practice that will be replicated to create a successful Business.
Because a successful Business is nothing more than the aggregate of up to seven, successfully turn-keyed Practices, and the addition of a Turnkey Management System.
Let’s take a closer look at your Business.
Step Three: “The Business”
Despite what all the experts might tell you, a Business is not a complicated thing.
In the evolution of an enterprise, a Business is nothing more than the aggregate of up to seven turnkey Practices, plus a turnkey Management System™.
Now that you have this definition of a Business, let’s get a clear look at each component of it – Practice, Management System, and turnkey – so you can see how they all fit together in Step Three.
The three-legged stool of the Practice is the prototype for your Enterprise – your three operating systems — Lead Generation, Lead Conversion, and Client Fulfillment — working together to provide a steady flow of clients and to deliver the products or services that you’ve promised will solve their problem or fulfill their need.
The Turnkey Management System is the glue that holds your Enterprise together and the lubricant that promotes fluid interdependence among all its component parts.
Your Turnkey Management System is the set of processes which allow other people — your employees, or contractors — to operate the systems within the Practice, just as you would have them do, without you having to be there overseeing them.
Not only that, your Turnkey Management System enables you to monitor how well your systems are performing and to continuously improve them.
Your Turnkey Management System allows for change and growth.
It allows you to adapt.
It provides the basis for decision-making.
The concept of “turnkey” is critical to The Evolution of an Enterprise™ because it’s the key to scalability, that is, the ability to replicate the Practice over and over again.
Unless and until you turnkey each and every element of your company’s operating systems, it’s literally impossible to scale it.
Which means it’s literally impossible to grow in any other fashion than chaotically.
See the picture:
See your Practice operating exactly the way it was intended to do, seven times.
Each of the seven Practices is a faithful replication of your very first Practice.
Each Practice is the tangible expression of your brand, in that your brand – and every brand – is nothing more nor less than how you do what you do every single time you do it.
On time, every time, and exactly the way expected, no ifs, ands, or buts.
See your Business made up of all seven Practices, operating in exactly the very same fashion as each of the Practices allows.
Seven Turnkey Practices, each one establishing and continuously reinforcing the preeminence of your proprietary brand.
If one works, they all work.
See the Turnkey Management System enabling you to manage all the operating metrics throughout your Turnkey Practices, creating balanced, harmonious and high-level performance throughout the entire Business.
When you think “Turnkey Management System,” think operational integrity, which enables you to inspire, teach, train, coach and mentor each new employee through the stages of their growth, from Apprentice to Craftsman to Master, from the very beginning of their relationship with you to the very end.
See your Turnkey Management System playing itself out just as systemically as your Turnkey Lead Generation, Turnkey Lead Conversion, Turnkey Client Fulfillment Systems do.
See your Business operating in a completely replicable, repeatable, and eminently dependable way, not dependent upon specific people or types of personalities, but upon a metrics of management, which is definable, trainable, and learnable by anyone desiring to grow.
“The system is the solution” is the strategy here.
The intellectual system, the psychological system, the emotionally compelling system, the spiritual system, the engineering of action system—all of them, together, in one unified whole, your core operating system — define the order and the integrity of everything you do, and each and every way you do it.
Remember, how you do it is who you are!
Such is The Evolution of an Enterprise.
Such is the emergence of an almost divine order, which both inspires your people and challenges them.
With a Turnkey Business as I’ve just described, you are in control of your future. You are in control of your future because nothing is left up to accident.
If “the system is the solution,” then you can immerse yourself in mastering it.
And you can master it because you can practice it.
Once so immersed, you can measure your progress.
And once you can measure your progress, you can determine your own growth trajectory, functionally and financially.
That is the language of a superior Business.
That is why, in The Evolution of an Enterprise, the conscious integration of desire, skill and practice produces both corporate and personal results far beyond the ordinary.
So, now that you’ve seen what a Turnkey Business looks like, with up to seven Turnkey Practices operating and growing independently and interdependently, all coordinated by a Turnkey Management System, let’s go on to Step Four.
Let’s take a closer look at The Enterprise. The Strategic Objective of this entire business development process.
Step Four: “The Enterprise”
If your Turnkey Business is the aggregate of up to seven Turnkey Practices plus a Turnkey Management System, then your Enterprise is the aggregate of up to seven Turnkey Businesses plus a Turnkey Leadership System.
“How simple,” people say. Or, instead, “how could anything be that simple?”
Meaning, “isn’t operating a growing company significantly more complex than that?”
Well, yes and no.
Yes, if you pursue it in the haphazard way most operators do.
No, if you pursue it in the simplified way Systems Thinkers do.
Which raises the question, what is a Systems Thinker?
A Systems Thinker is someone who sees the landscape from the top down, rather than from the bottom up.
A Systems Thinker sees the business universe strategically, rather than tactically.
A Systems Thinker sees everything as a participating component in everything else, not as a standalone object.
Indeed, a Systems Thinker doesn’t see anything as an object at all, but rather as a process.
Dynamic, rather than static.
Continuously moving in league with everything else that’s continuously moving.
A Systems Thinker focuses on results, not on work.
Or, if focusing on work, a Systems Thinker asks, “What is the outcome this work is here to produce?
And why that outcome, instead of a different outcome?
And, what’s standing in the way of producing that outcome?”
And even when asking that question, the Systems Thinker doesn’t see the obstacles in his path as objects either, but as moving conditions continually shifting as the reality of which they’re a part continually shifts.
In short, everything is alive to a Systems Thinker, the ideas he might have, the way those ideas manifest themselves as actions, and the way those actions result in the outcomes his or her organization is determined to create.
“It’s all about outcomes,” a Systems Thinker is most apt to say.
The Systems Thinker knows that your Enterprise is itself an outcome.
It is the outcome of the idea you had at the outset, when you decided upon your Dream, Vision, Purpose and Mission as the defining platform underlying your entire reason for creating NewCo.
It is the outcome you determined in “The Job,” when you designed what your company would be known for—your Client Fulfillment System—as the very heart of your emerging Enterprise.
It is the outcome you told the Story about in the creation of your Client Acquisition System that attracted your most important customer to your door.
“So you’re the company that does that!” people will say.
“Yes, that’s who we are,” you will answer proudly.
And thus The Evolution of your Enterprise occurs:
- The Job is your Client Fulfillment System – the DNA of your organization
- The Practice is the three-legged stool of Lead Generation, Lead Conversion, and Client Fulfillment – all three systems designed, built, launched and grown to stand solidly on the platform called your Dream, Vision, Purpose and Mission
- The Business is the aggregate of up to seven Turnkey Practices, united by your Turnkey Management System
- The Enterprise is the aggregate of up to seven Turnkey Businesses, propelled by your Turnkey Leadership System
Could any great endeavor be simpler than that?
Which leads us, finally, to the defining question of Step Four: What is a Turnkey Leadership System?
Your Turnkey Leadership System
A Turnkey Leadership System is the ultimate expression of a systems mindset in its unrelenting focus on strategy, direction, for achieving the Dream, Vision, Purpose and Mission of the Enterprise.
A Leadership System is the one which continually and emphatically reinforces the direction the Enterprise is going, the strategic outcome it is called to create, and the persona of Integrity, Excellence, Authenticity and Meaning it exemplifies.
The Leadership System speaks to organizing the Enterprise’s direction, strategy and persona into a functionally exciting intelligence unlike any other company who would compete for its space.
Its personification says order.
Its energy always operates at the highest state.
Its attention is always present, not distracted.
Its mind is disciplined.
Its force is always to be reckoned with.
It has a past leading to the present leading to the future, and all of it makes sense.
That’s what leadership, after all, is all about.
That is what such a Leadership System would aspire to – the exigency of all that is to learn, grow, master, and go beyond.
Every manager would become a leader.
Every supervisor would become a manager.
Every Master would become a learner in the next higher plane.
Every Craftsman a Master.
Every Apprentice a Craftsman.
Every new person aspires to be bold.
And, in every case, everyone is dedicated to practice.
The practice in such an organization is at the heart of it all.
My saxophone teacher once said to me, “You don’t make music, Michael. Music finds you. Your job is to practice until it shows up.”
And practice I did.
And show up it did.
I have never forgotten that all-important lesson.
So, I say to you, are you ready to practice?
Are you ready to do the great work?
Are you ready to come to terms with the simple so that you can create the extraordinary?
Are you ready to take your business to where you never imagined possible?
If your answer to all those questions, and the ones I’ve asked before, is “yes,” then, as I said before, it’s simple.
All you have to do is say, “Yes, Michael. Let’s do it.”
And I’ll show you the way.
It starts with The Course™.
It starts with taking the very first step.
Apple grew from nothing to $billions and created a new industry becoming the preeminent provider of new technology worldwide. Dell Computers went from nothing, no experience, no capital and no connections to becoming the preeminent provider of cutting edge computers worldwide. E-Myth went from nothing to helping millions of small business owners worldwide and creating hundreds of millions of dollars in revenue. Infusionsoft went from a struggling software company with 20 employees and $500k in revenue and suddenly grew to $100 million in revenue with about 700 enthusiastic employees making them the preeminent provider of marketing automation software worldwide.
All transformed the state of their industries worldwide.
How did they do it?
How can YOU do it?
Up until now, nobody could tell you how. But I know. In fact, I’ve invented the process for how to do it. It’s called The Course™.
It is 3 ½ hours of video where I will show, very clearly, step-by-step:
- How to Grow from a Company of One to a Company of 1,000
- The Hierarchy of Growth
- What is involved in The Job, The Practice, The Business, The Enterprise
- How to Awaken the Entrepreneur Within You
- How Ordinary People Can Create Extraordinary Companies
- The Four Dimensions of the Entrepreneurial Personality
- How to simply and elegantly pull all the pieces together to create something you have never dreamed possible – just like Infusionsoft did when they went from $500k to $100 million, just like 1-800-Got-Junk did when they were inspired by an idea and grew to $200 million. Just like countless others did. Just like you can do.